We need to verify that the payment method you have used is rightfully yours to use. As such, we may require you to send in a photo of the deposit method used. Depending on the method used, you can verify your deposit method by sending in the following:

• Payment Card 

You can take a photo of your payment card in our document uploader on your profile. This photo needs to show the first 6 and last 4 digits, your name and expiry date. Please cover the other digits for security reasons. We also don't need to see the back, but keep in mind that all 4 corners need to be visible.

• Online payment methods 

You can verify your online payment method used on your account by uploading a screenshot showing your email, account number/ID, recent transactions on your online account, your name and your company name/logo.

For more information regarding PayPal specifically, please have a look at our How do I verify my Paypal payment method? article.

• Bank Account 

Bank Statement or Screenshot from your online banking account showing your name, last 6 digits of your bank account number and the bank logo/name.

How do I verify an expired or lost card?

If your card has expired or has been misplaced, we may still need to verify that it belonged to you.

We suggest that you first check your online banking account. There may be an option such as 'Card History' or 'Payment Cards' showing your previous card details. We require a screenshot of the card history, which must also include your name and card number.

Failing that, you can call into a branch of your bank, where they will be able to print out proof for you. This document needs to be signed/stamped by your bank to certify its authenticity.

The following is a list of what may be acceptable forms of Proof of Ownership:

• Bank Statement
• Bank letter
• Screenshot from the home banking
• Screenshot from the bank's mobile app
• E-Statement (PDF)
• Bank statements showing a deposit

More information can be found in this article: How do I obtain proof of ownership for the requested payment method?

Are my documents safe?

Your safety is always a priority for 21.co.uk, and your documents are stored on encrypted, secure servers. Our secure and safe system automatically covers the digits on your card when uploaded.

To ensure the security of your documents, we ask that you do not email us any documents, as they will be redacted in line with our policies.