Even though we here at 21.co.uk love having you around, we understand that you have other priorities and sometimes it can be good to take a break. You can take a break for a definite period or for an indefinite period.
If you would like to do this, you can head to your Safer Gambling page, where you will see the option to ‘Time Out’. Alternatively, you can contact our Customer Support team via Live Chat or Email and they will be able to assist you with your request. We offer the following periods:
- 1 Day
- 3 Days
- 1 Week
- 2 Weeks
- 4 Weeks
- 6 Weeks
By opting to take a time out, your account will be temporarily frozen. This means you will no longer have access to your account and you will be unable to gamble for your specified time period..
Once you have confirmed that you wish to take a time out, we will be unable to reverse this process so please ensure you are choosing the most appropriate period for you.
We will endeavour to stop all marketing materials from being sent to you within 48 hours of your request being received.
We provide the facility for you to Self-Exclude from your account for a specified period between 6 months and 5 years. By choosing to Self-Exclude, you will be prevented from gambling for your selected period of time.
Once you have opted to self-exclude, opening a further account during the term of self-exclusion will void all transactions and forfeit any winnings.
Whilst your self-exclusion is valid, under our Safer Gaming policy you will not be permitted to open new accounts on any sites operating on the 21.co.uk Gaming PLC licence. You can find a full list of the sites operating under 21.co.uk Gaming PLC here.
For the period of Self Exclusion, we will ensure that you do not receive any promotional or marketing material, but this can take 48 hours to come into effect after you opt to self-exclude.
If you wish to exclude, you can apply a Self-Exclusion on the Additional Limits page when logged into your account. We encourage any customer wishing to Self-Exclude to also seek exclusion from all other operators of gambling sites that they hold accounts with.
Alternatively, you can contact our Customer Support team via Live Chat or Email, who are highly trained in Safer Gambling and will be able to assist you further.
I'm on a break, why do I receive promotional material?
When you close your account with 21.co.uk or decide to go on a break, you are automatically opted out for offers to be sent out. However, if you are already on a list that is supposed to go out during that day, you might get a promotion sent to you. After 48 hours after your break or self-exclusion has started, you should not receive any promotions from us.
Any promotions sent from 21.co.uk will only ever come from the email address email@example.com. If you receive an offer from one of our partners there should always be an option to opt-out of receiving them.
Our advice is to always make sure that you opt out from all of these promotions if you have decided to take a break from gambling!