We understand that your account security is important. This guide will help you manage your password, keep it secure, and troubleshoot any issues.

How to Reset Your Password

Forgot your password? Don't worry, it happens! Here's how to reset it:

1. Click on 'Log In': Head to the login page as usual.
2. Click on "Forgotten Password": You'll find this option directly on the login screen.
3. Enter Your Email Address: Use the email address you registered with 21.co.uk.
4. Submit to Receive the Reset Email: You'll receive an email with instructions shortly.
5. Follow the Instructions in the Email: Click the link in the email and follow the steps to create a new password.

Important: For security reasons, your account will be locked if you enter the wrong password more than 10 times. If this happens, please contact our support team, and we'll be happy to help you regain access.

What if I Entered My Login Info on a Suspicious Site?

If you believe you accidentally entered your 21.co.uk username and password on a phishing or fraudulent website, take these steps immediately:

1. Change Your Password Immediately: Follow the steps above to reset your password to a new one.
2. Contact Us: Inform our support team, providing as much information as possible about the incident (e.g., the website address, how you encountered it). We will investigate and take necessary actions.

Creating a Strong and Secure Password

A strong password is your first line of defense against unauthorized access. Follow these guidelines:

• Length: Use 8-16 characters.
• Character Variety: Include at least one uppercase letter, one lowercase letter, one number, and one special character (!@#$%^&* etc.).
• Uniqueness: Don't reuse passwords from other websites or accounts.
• Regular Updates: Change your password periodically, even if you haven't encountered any issues.

Keeping Your Account Safe

Here are some additional tips for keeping your 21.co.uk account secure:

• Never Share Your Information: Do not share your password or account details with anyone, including friends and family.
• Beware of Phishing Attempts: 21.co.uk will never ask for your login information or personal details via email or unverified websites. If in doubt, contact our support team directly.
• Report Suspicious Activity: If you notice any unusual activity on your account, report it to us immediately.

Remember: Your account security is our priority. By following these tips and remaining vigilant, you can help ensure a safe and enjoyable gaming experience

Need help?

If you still need help regarding your password please contact our support team.