You may experience slight delays when depositing - bank transfers, for example, will take a few moments for the deposit to register. But nothing to worry about, kindly refresh your Balance page after a couple of minutes to check if the deposit has come through.

If the deposit still hasn’t arrived but has been deducted from your account, please prepare a proof of the transaction in the form of a photo or screenshot and contact our support team - we’ll happily help you to look into this for you!